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frequently asked questions


  • Got questions? We have seen just about every type of timber floor and know the best ways to restore them. Feel free to get in touch if your question isn't answered below.

If you’ve scratched your timber floor, repairing a specific section of the floor can be challenging because matching the repaired area to the rest of the floor can be difficult. The newly treated area might look different in colour or finish compared to the surrounding flooring, which can draw attention to the repair rather than blend seamlessly.

In many cases, especially where aesthetics are a concern, it will be more effective to sand and refinish the entire floor. This ensures uniformity in appearance and finish, making the repair less noticeable.

Ultimately, the best approach depends on the severity of the scratch and the specific type of timber flooring. It’s advisable to consult with a flooring professional to assess the damage and recommend the most suitable repair method.

Yes, stains can often be removed from timber floors, but the method depends on the type of stain and the floor’s finish. For surface stains, such as those from food or drink spillages, you can use specialised timber flooring cleaning products. We offer these in our supplies shop – www.quicksandsupplies.com.au

In cases where the stain has penetrated deeply into the wood or the floor’s finish has worn thin, sanding may be necessary. Sanding removes the stained layer of wood, and the area can then be refinished to match the rest of the floor. This approach is particularly effective for older floors or those with significant discoloration.

As a professional floor sanding company, we advise that for stubborn or deep stains, professional assessment and treatment are often the best course of action. DIY methods can sometimes cause further damage, especially if the floor has a specific finish or if the stain type is not correctly identified.

For deeper stains, more intensive methods might be required.

Yes, gaps between floorboards can be filled, but with caution. The natural expansion and contraction of wood due to changes in humidity and temperature can cause fillers to crack or break away over time.

For minor or seasonally changing gaps, it’s often best to leave them as is to avoid complications. However, for larger, more permanent gaps, we use specialised flexible putty and fillers.

The amount of timber removed by our sanding process largely depends on the condition and type of your flooring. In cases where there is significant damage, such as deep scratches or grooves, a greater amount of wood may need to be sanded away to achieve a smooth, even surface. Generally, only about 1 mm of the wood is sanded off during the process for most floors.

This minimal removal means that high-quality timber floors can undergo sanding multiple times throughout their lifespan. This is beneficial for maintaining the longevity and appearance of your floor, ensuring that it can be restored effectively, even after wear and tear over time. Our sanding process is carefully calibrated to remove just enough wood to repair and rejuvenate your floors without compromising their strength and durability.

At Quicksand Flooring, we use a sophisticated dust containment system to minimise dust during floor sanding. This system, akin to a powerful vacuum with three strong motors, is directly connected to our sanding equipment. It efficiently captures dust particles, which are then collected into a sealed bag and filtered through a high-grade air filter before being recirculated.

This advanced approach ensures that almost all the dust generated is contained and removed. For homeowners, this means a substantially cleaner home during and after the sanding process, lessening the need for extensive post-project cleaning. The result is a more comfortable and healthier living environment, as well as a more efficient and cleaner workspace for our team.

However there will still be a very fine layer of dust which will need to be wiped away or cleaned up.

Yes we do, please see this link for more information https://quicksandfloor.wpenginepowered.com/staircase-repairs/

A timber floor can be installed in all areas however we try to avoid installing timber floors in wet areas for obvious reasons.

Yes you can lay timber over concrete. If the concrete slab is less than five years old, we can apply a membrane between the slab and the timber so as the moisture from the slab doesn’t damage the timber.

Yes, we can help to move 1 or 2 items however if the entire house needs to be packed up it is advisable to call furniture removal experts.

You have a choice of a high gloss, semi gloss or matt finish for your floor.